Terms & Conditions

1.⁠ ⁠Independent Reseller Status
The TecShop is an independent reseller of mobile electronic devices and consumer electronics.
The TecShop is not an authorized agent, representative, or affiliate of any manufacturer, including but not limited to Apple, Samsung, or Huawei.

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2.⁠ ⁠Order and Stock Reservation Policy
Stock Allocation: To ensure fairness to all customers, stock for an uncompleted offline/manual payment order is exclusively reserved until 17:30 on the day the official invoice is issued.If payment or official proof of payment is not received by this cutoff time, the reservation will automatically expire, and items will be returned to active inventory.

Payment Clearance: No goods will be shipped, delivered, or released for in-store collection until full payment has successfully cleared into The TecShop’s bank account.

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3.⁠ ⁠Online Purchases & The 7-Day Cooling-Off Period
In accordance with the Electronic Communications and Transactions Act (ECTA), online customers have a 7-day cooling-off period to return an item for a refund if they experience change-of-mind ("buyer's remorse")

This 7-day period begins on the day the customer takes physical possession of the goods (either via delivery or in-store collection).

To qualify for a change-of-mind return, the item must be returned in its exact original packaging, completely unused, sealed (if applicable), and in a resalable condition. The customer is liable for any direct costs of returning the goods.

Once this 7-day period has lapsed, no cash refunds will be granted for non-defective items under any circumstances.

4.⁠ ⁠Statutory Product Warranties (CPA Compliance)
In accordance with Section 56 of the Consumer Protection Act (CPA), items carry an implied statutory warranty against inherent, hidden hardware or manufacturing defects.

Pre-Owned/Second-Hand Devices: Customers explicitly acknowledge that pre-owned devices are sold as used items. Natural cosmetic wear and tear or standard battery capacity degradation matching the age of the device do not constitute hardware "defects."

Warranty Exclusions: This warranty strictly covers internal hardware and manufacturing faults. It does not cover:
Accidental damage, drop/impact damage, or screen cracks.
Water, moisture, or liquid exposure of any kind (including on water-resistant rated devices).
Faults, shorts, or damage caused by using third-party accessories, non-compliant chargers, or power surges.
Software modifications, jailbreaking, or unauthorized rooting of the operating system.
Any evidence of physical impact, tampering, or liquid exposure will immediately void the product warranty.

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5.⁠ ⁠Blacklisted Devices
The TecShop guarantees that all devices sold are verified and clear of any blacklisting or network blocks at the time of sale.
In the highly unlikely event that a device is blacklisted post-purchase due to a historical network issue, The TecShop will replace the device with an exact "like-for-like" model or issue a full refund.

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6.⁠ ⁠Price Quotations & Website Visuals
Any official price quotation issued directly to a customer is valid for a strict period of 7 days from the date of issue.

While we strive for absolute accuracy, The TecShop reserves the right to cancel orders and correct pricing errors on our online platform if a technical glitch displays an incorrect price