Question 1

How long is your warranty on new devices?

Accepted Answer

As a store we give six months warranty, but if it's a local device, the manufacturer's warranty is also applicable.

Question 2

What's your warranty on 2nd hand devices?

Accepted Answer

We give 3 months warranty on 2nd hand devices

Question 3

Why are your devices so cheap?

Accepted Answer

We're resellers, we buy from the general public for slightly less and then add a small markup..

Question 4

Is this device original/how do I know that it's not a stolen device?

Accepted Answer

We're a reputable business, we operate from a store, we've operated from the same address for a few years now, we give invoices with everything that we sell, it's therefore not in our best interest to sell fake or stolen devices.

Question 5

What is CPO or what does it entail?

Accepted Answer

CPO means certified pre-owned and it's different to Refurbished. All devices that we buy go through a 12 point check before they're certified pre-owned, during this process none of the devcie parts are replaced.

Question 6

Are you an Authorized Apple, Samsung or Huawei reseller?

Accepted Answer

No we're not...

Question 7

What happens if my device gets blacklisted?

Accepted Answer

It rarely happens, but in an event that your device is blacklisted, we'll replace it like for like.

Question 8

Can you courier a device to me?

Accepted Answer

Yes we courier devices nationwide, at a cost of R198, while collection from our store is also option.

Question 9

How long will it take for me to receive my device once you've couriered it?

Accepted Answer

We use the courier guy's overnight service, you'll receive your device on the next business day, provided that we receive your payment before 3pm and provided that you're in a major city or after 2-3 days if you're in an smaller town/outlying area.

Question 10

What payment methods do you accept?

Accepted Answer

Cash, Card and EFT

Question 11

What does your warranty cover?

Accepted Answer

It's a repair warranty, it covers any device defects except accidental/water damage and battery problems.

Question 12

Where do you get your devices from?

Accepted Answer

We buy from the general public

Question 13

Can I request that you get a device for me?

Accepted Answer

We'll try to get the device for you, but we cannot give a day or promise anything. Because we buy from the general public, we never know what we'll get, till we get it.

Question 14

Do you offer payment terms or contracts?

Accepted Answer

Unfortunately, we don't, due to a high demand for our products. We only accept once-off payments!

Question 15

Do you do lay-byes?

Accepted Answer

Unfortunately, we don't!

Question 16

Do you do swaps or can I trade in my device?

Accepted Answer

Yes you can trade in your device provided that it's still in excellent condition and it has a box and all accessories

Question 17

If I sell my device to you, how do you pay me?

Accepted Answer

We give cash on the spot or an instant EFT

Question 18

How does a trade in or swap work?

Accepted Answer

If your device is of the same value as the device that you intend to get from us, we'll do a straight swap, if it's of a less value, you'd have to add a cash difference, if it's of a higher value, we'll pay you the cash difference...

The Techshop FAQs